wholesale Terms & Conditions

    Thank you for registering to buy jewellery wholesale from The Makery Collection. The system will send you unique new login details via email. Once we have approved your registration, please use these login details to view our wholesale range and place your first order.
     

    Please note the following terms and conditions of wholesale buying from The Makery Collection:

    1. The minimum order quantity on all orders is R8000, excluding VAT. International orders will not pay VAT.
    2. Prices are exclusive of VAT and transport costs. These will be added to your quote.
    3. Please remember to log out of your old profile, if you were previously registered to buy as a retail customer. Login using your new wholesale login details. This will ensure you see items that are available for wholesale and the wholesale pricing.
    4. Please place your complete order online.
    5. Please note you can order using the ORDER form under the WHOLESALE tab on the website, or by browsing the site under the SHOP tab.
    6. When we receive your online order, we will double check stock availability and email you a quote from our accounting platform that will include VAT (for South African clients) and transport costs. Please note that all the items on your order may not be available and look out for our quote to confirm what is available. PLEASE DO NOT PAY THE AMOUNT ON YOUR ORDER, only the one on the quote that you will receive via email.
    7. Cotton gift bags are not automatically included in your order and need to be ordered online too. We have white and black branded bags available at R4 each and unbranded black bags available for R4 each.
    8. Please note that if your order includes a lot of beaded jewellery, it may take up to two weeks to prepare your order, depending how busy we are.
    9. Please feel free to request changes to your quote and we will send through an updated one. Please only pay once you have received the final version that you are happy with. Orders are shipped after receipt of proof of payment. Please email POP to info@themakerycollection.com
    10. Please note that we are only able to hold orders for two weeks. If your order has not been confirmed and paid for after two weeks, we will return it to stock.
    11. Recommended Retail Prices: While we endeavour to allow for a 100% mark-up on our wholesale prices, this is not always possible. You may use the retail prices on our website as a guide but you may structure your retail pricing to suit yourself.
    12. While we do supply retail websites, we do no supply imagery of our jewellery for use on the website. Please do not screenshot the images on our website and use them on your website.
    13. Please be aware that you will see certain items on our retail website that are not available for wholesale. These items will not be visible on the wholesale list that you access. If you would like to order these items, please contact us to discuss availability.
    14. Should you receive a faulty or incorrectly packaged item, please let us know within three days of receiving your order and we will correct the error.
    15. RETURNS: While we would like to offer a straightforward returns policy to our wholesale clients, this is not always possible. Returns will be charged a 10% admin fee and we are unable to accept returns that were bought more than three months earlier. Any items that are on sale at time of the return, will be credited at the sale price.
    16. CLIENT RETURNS: Please note that if your customer returns a broken item to you, the following terms and conditions apply: We can give you a replacement item, credit or refund ONLY if the replacement is requested within three months of you taking delivery of your wholesale order from The Makery Collection. If we still have stock, we will ask you to send us the broken item and we will send you a replacement. If we do not have stock of the item, we will issue a credit to your account and you will credit your customer or offer him/her a replacement from your stock.
    17. For further information, please email us at info@themakerycollection.com or WhatsApp us on 064 878 3368.