Thank you for ordering from The Makery Collection. While we hope you love your jewellery, we understand that ordering online can be an imperfect experience so we do offer returns and exchanges on your order, under the following conditions:
- Jewellery ordered on The Makery Collection website or purchased from our studio in Parkview, Johannesburg, may be returned within 30 days of the purchase date, for an exchange or refund.
- Should you want to exchange an item or request a refund within the 30 day period, items must be returned to us in their original packaging, unworn and in perfect condition.
- Please email us on info@themakerycollection.com or WhatsApp us on 064 878 3368 and we will let you know the delivery address for returns.
- We will not accept any items not in their original packaging or that show signs of having been worn.
- Delivery charges of the original purchase will not be refunded.
- Delivery charges for a return or replacement will not be paid by The Makery Collection and are for your account.
- Returns will only be replaced or refunded once we receive the unwanted item/s.
- Should your item of jewellery be broken or defective when you receive it, please advise us of this within three days.
- We will arrange for the defective item to be collected from you and will send you a replacement if stock is available. If stock is not available, we will give you a refund.
- The Makery Collection is not liable for the replacement or refund on items that have been damaged after being removed from the original packaging and worn.
- Any items purchased from resellers of The Makery Collection jewellery will be subject to that retailers return conditions and may not be exchanged directly with The Makery Collection.
- For further information, please email us on info@themakerycollection.com or WhatsApp us on 064 878 3368
